Shipping and return policies for Craigie Knowes
- Shipping Info
SHIPPING OUTSIDE OF UK incl. EU:
PLEASE BE AWARE that you will be charged VAT at your local rate (usually around 20%) at your border, this WILL cause a delay in you receiving your items. You are also likely to be charged a "handling fee" which in some countries is around €20, but this can differ. As you'll understand we cannot be held responsible for any of the costs or delays at your country's border.
REMEMBER: If you are in the EU, especially Germany, it's quicker and cheaper to buy local :)
If you decide these extra costs/delays aren't for you then we are totally happy to refund you - just drop us an email through Bandcamp or to firstname.lastname@example.org with your order number BEFORE your item is shipped.
Thanks for understanding <3
Max from Craigie Knowes
- Return Policy
BUYING FROM EUROPE? SUPPORT YOUR LOCAL RECORD STORE :) ITS QUICKER, CHEAPER AND MORE LIKELY TO REACH YOU IN ONE PIECE - AND YOUR STILL SUPPORTING THE ARTIST/LABEL <3
RETURED/NON-RECLAIMED ITEMS: If your item is returned after not being reclaimed, we will contact you to pay for re-shipped. If you don't respond in 7 days we will refund your item cost (not postage) and cancel your order.
CLOTHING: All clothing must be returned unworn, please use the size guides provided before purchasing. All accessories must be returned unused. If an item is faulty please provide us with a photo / video to email@example.com and we will provide you with a replacement free of charge or a refund if the item is out of stock. Faults must be brought to our attention within 14 days of delivery.