Shipping and return policies for Craigie Knowes
- Shipping Info
SHIPPING OUTSIDE OF UK incl. EU:
We are so sorry that Brexit is a thing, it's made shipping AWFUL for us and our loyal supporters outside of the UK. So please read carefully:
PLEASE BE AWARE that you will be charged VAT at your local rate (usually around 20%) at your border, this WILL cause a delay in you receiving your items. You are also likely to be charged a "handling fee" which in some countries is around €20, but this can differ. As you'll understand we cannot be held responsibly for any of the costs or delays at your country's border.
We only ship outside of the UK via Royal Mail with tracking / signed as so many packages get lost. We also have to spend countless hours hand-writing customs declarations which also SUCKS. This is why shipping is £20, and yes, we know its extortionate but it's still losing us money on each item we ship outside the UK.
If you decide these extra costs/delays aren't for you then we are totally happy to refund you - just drop us an email through Bandcamp or to firstname.lastname@example.org with your order number BEFORE your item is shipped.
Thanks for being so understanding <3
Max from Craigie Knowes
- Return Policy
All clothing must be returned unworn, please use the size guides provided before purchasing. All accessories must be returned unused. If an item is faulty please provide us with a photo / video to email@example.com and we will provide you with a replacement free of charge or a refund if the item is out of stock. Faults must be brought to our attention within 14 days of delivery.